Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.
Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.
How I Can Help You
Next Success Level
Keys to a kickass knowledge base
6-week self-study program + coaching
Learn how to help your customers find the answers they need
Work through the program with your team at your pace
Includes worksheets and a full coaching session
My Customers Say …
NSW Department of Industry
“Great content delivered in a well presented and easily understood format.”
Founder & CTO, Lexer
“In one conversation, Aprill was able to help me prioritise some next steps that I now feel confident to move ahead with.”
23 Apr, 2019
Founder, CIO Pulse
I don't know anyone that knows more about IT knowledge management than Aprill Allen. There's guidance in here that I refer back to all the time..
18 Feb, 2019
IT Operations Manager
The lessons are short and easy to read, and there are valuable insights from the first week.
3 Sep, 2018
Ceo of Gmail
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14 Feb, 2017
Customer Success Lead
Aprill opened my eyes to all the aspects of self-service we weren't paying attention to e.g. what to measure, how to remind customers we had a FAQ available, and more.