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Most customer support & success teams struggle to maintain a centralised knowledge base and provide good quality self-service through scale.

Knowledge Bird’s training and consulting options help your team change how they solve problems, so employees are more engaged and customers are happier.

How I Can Help You

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Increase confidence

Learn how to lead and motivate your team to improve practices and increase value.

Reduce costs

Your knowledge base can become an effective training tool and self-service channel.

Improve productivity

Solving problems with knowledge speeds up resolution times and increases first-time fixes.

Increase customer satisfaction

When your support and success teams are engaged, your customers are productive and happy.

Next Success Level

Keys to a kickass knowledge base

6-week self-study program + coaching

01.

Learn how to help your customers find the answers they need

02.

Work through the program with your team at your pace

03.

Includes worksheets and a full coaching session

My Customers Say …

What We Do

COACHING

For customer success and service delivery leads

CONSULTING

For improvements to practices and processes

TRAINING

Knowledge Centered Service and Intelligent Swarming

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