Many businesses struggle with delivering exceptional customer service. Your goal is successful customer outcomes every time but you lack the structure to provide your support teams with the knowledge they need to really help your customers.
I help you implement workflows and processes to solve customer problems more quickly and keep your service staff happier.
3 ways I help clients:
HELPDESK PLATFORM CONSULTING:
As an independent analyst, I can offer advice and recommendations for improving whatever platform you’re already on or suggestions on what to level up to.
With a rare combination of technical background and creative flair, I bring a unique perspective to helping leaders overcome an organisation’s roadblocks to change.
Certified in ITIL foundations and Knowledge Centered Service v6, I work to ensure organisations like yours can create sustainable improvements that result in improved customer satisfaction and team outcomes.
“Good collection of resources, thanks Aprill.”
“Great newsletter Aprill. Thanks for sharing..”
“I recommend you follow Knowledge Bird as I enjoy and appreciate Aprill’s down to earth perspectives on KM. Thanks Knowledge Bird!”